Conducts inspections of hotel rooms, corridors, and public areas to ensure proper standards are being maintained, Provides input into and executes the development, implementation, and measurement of guest service standards consistent with the company’s core service standards and brand attributes. Professional Executive Housekeeper with strong organizational and multi-tasking skills as well as superior time and resource management capabilities. Responsible for overall housekeeping operations and ensure hotel room and public area cleanliness, Managed a versatile team of 30 employees in a 368 room, membership based hotel. Responsible to cross training and developed action plans on areas of weakness and followed up with corrective and proactive training. Well versed in the local area and able to relate to various cultures and groups, Leadership Experience: Demonstrated skills in leading a diverse team with varying degrees of experience and talents Able to teach and inspire team members to be their best everyday, Deliver on the promise of Sonesta Service in all interactions with guests and clients. Exhibiting hospitality while striving to exceed Guest expectations, Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken, Assists Executive Housekeeper with all of the following departmental functions and concerns: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, assist with scheduling, kronos and payroll cost controls, Maintaining close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues, Prepare and complete all reports needed. Prove them with numbers and housekeeping accomplishments. To report any suspicious person (s) or packages immediately, To be aware of the Health, Safety and Hygiene Regulations at work, To provide a high level of customer care, anticipating any potential areas for guests dissatisfaction and taking appropriate action to prevent this, To ensure any guest complaints are investigated and rectified to the guest’s satisfaction immediately. One of the most critical aspects while crafting a Housekeeping Manager resume is how to start it. Hard skills are great. Follow up to ensure guest satisfaction, Motivate, coach, counsel and discipline all Housekeeping personnel according to Hotel policy, Assist in inspecting, maintaining and controlling all housekeeping equipment, Prepare and conduct interviews for the housekeeping department when applicable, Inspect rooms daily, and ensure that some rooms are inspected with housekeeping managers daily, Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotel standards, Assist in maintaining required pars of all Housekeeping supplies by ordering all needed supplies and amenities on a monthly or quarterly basis, Conduct and oversee daily line up meetings with housekeeping colleagues, Assist in preparing colleague Schedule according to business forecast, payroll budget guidelines and productivity requirements, Operate radios efficiently and professionally in communicating with hotel staff. Assist in annual budget process and corporate ordering drop shipments. Prepared payroll for housekeeping staff using Timesaver and Opera Software. - Select from thousands of pre-written bullet points. Understand hospitality terms, Ensure completion of regular maintenance and cleaning projects on a biannual basis, Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, To direct and control all subordinate housekeeping staff to ensure that all day to day operational matters are handled on time and guest expectations are met, To coordinate with front office to ensure that rooms are serviced according to guest requirements’ and vacant rooms are cleaned for new arrivals, To conduct frequent checks of guest rooms, public areas and back of house areas, service procedures, standards of cleanliness and hygiene, repair and maintenance, employee grooming, and manning levels are in order and takes appropriate action where necessary, To assist in overseeing the laundry, uniform room, gardening department and mini-bar ensuring that procedures are accurately followed and are as per hotel standards, To assist in inventory control, purchasing, and disbursement for all aspects of housekeeping operations, To assist in monitoring the standard of work carried out by contractors engaged by the hotel to ensure it meets the agreed quality, To be ready and responsible when assigned, to perform any other duties as required from time to time by the management of the hotel, Have a good relationship with all colleagues, Understand, supportive, encouraging and helpful to all, To oversee the day to day operation in areas relating to the Housekeeping Department and to administer the Supervision of all the Housekeeping staff in conjunction with the Executive Housekeeper, To assist in general inventories for cleaning and guest supplies, recording all stock and maintaining control of all issuing, To assure that the Housekeeping Department operates according to the policies and procedures set forth by the Fairmont Grand Del Mar, College graduate or equivalent experience is preferred, Able to communicate well both verbally and written, Computer efficient in both Excel and Word is preferred, Requires Basic knowledge of Housekeeping, approx. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. If you commonly find yourself saying, "I bet I can get on youtube and figure out how to do that. Follows CSM procurement guidelines and applies good business judgment. Ensures all assets of the department, equipment, supplies, and storage are properly locked and secured, Orients and trains employees on departmental and position procedures and functions, ensuring employees are consistently meeting productivity and safety standards, Assists departmental manager in the maintenance of linen, supply, and other inventories, Assists departmental manager in the maintenance of a continuous and progressive cleaning plan, ensuring all areas of the property are cleaned according to HGVC standards. This housekeeping manager resume is centered on the style and manner of presenting the information. Recommends corrective action as required, Notifies management of any unresolved problems or concerns, Ensures departmental employees wear proper designated uniforms at all times, Maintains and promotes continuous communication and hospitality service among all members of the department and resort, In conjunction with the Housekeeping Manager, monitors guest service ratings and directs efforts to maintain proper standards, Assists on all guest activities as required by management, Demonstrated ability to provide exceptional guest service, Must possess excellent verbal and written communication skills. One to three years hospitality customer service experience, To be able to conduct departmental opening up / closing down procedures according to shift allocation. Must be able to motivate by example either on the production floor or, in a classroom environment, Needs to have an aptitude to promote minimum levels of skills and abilities that would create a positive outcome, in a hot or challenging work environment, Able to establish, and maintain a safe working environment according to OSHA regulations, that would protect both the employee and coworkers, Develop and lead a professional, efficient, and effective team with an aligned focus on the guest experience, quality of service, and the development of future leaders within the Department. Create a Resume in Minutes with Professional Resume Templates, Franchised Assistant Housekeeping Manager. Coordinates with other departments in order to complete special cleaning projects to resolve interdepartmental issues, and to distribute interdepartmental information, including policies and procedures. Responsible for deep cleaning project and other projects are done in a timely manner. Follow through on each work order until completed, Assist with training of Housekeeping staff, Ensure completion of cleaning projects on a biannual basis, Previous supervisory responsibility preferred, Must be knowledgeable and familiar with all aspects of custodial service, At least 2 years minimal experience needed, Ability to train staff in methods and procedures of handling equipment and cleaning products, Oversee the performance and cleaning standards of assigned housekeepers, Complete morning assignments for housekeepers and housemen, Complete assigned paperwork in a neat and organized manner and communicate effectively, Must create and maintain documents with Microsoft Office including Word and Excel, Responsible for the training of employees, Update room statuses throughout the day on the hotel computer system and with front desk, Responsible for the care and cleanliness of all areas of responsibility, Maintain schedule of all weekly/monthly special projects, Remain alert, courteous and helpful to guests and co-workers at all times, The ability to work at least a 40 hour work week, Perform other related duties as requested by Executive Housekeeper, Assist all other departments as needed to ensure the success of the overall operation of the property, Ability to manage housekeeping staff effectively, while mentoring employees to increase efficiency, Ensures quality services in meeting guest needs and that good guest relation is enhanced, Schedules staff according to hotel needs and forecasted occupancy, Conducts monthly inventory of linen, supplies and equipment, Orders and receives suppliers as to maintain adequate inventory levels (par stock), Communicates to Director of Housekeeping regarding discrepancies in room status and ensures that corrective action is taken, Generate ideas to sell new products and services to guests, Carry out duties by means of direct and indirect contact with the guest, good knowledge of the product, neat appearance and a positive attitude, Responsible for training, development, performance evaluations and counseling of all housekeeping staff, Maintains room quality based on hotel objectives, Monitors and maintains level of cleanliness in room storage areas, laundry, restrooms and public areas, Maintains standard procedures for security of on-loan equipment in accordance to budget, Works with other department heads to resolve guest complains and concerns, Any other duties as assigned by hotel leadership, 4-year college degree in Hospitality or other related field, 2-4 years housekeeping and rooms division experience required, Previous experience in 4 star/4 diamond hotel highly preferred, Demonstrate strong communication skills both verbally and in writing, Ability to deal with sensitive situations in an effective manner, Presents a professional and polished appearance, Computer knowledge in different hotel applications including Microsoft Office, Congeniality, competence, consistency and initiative are Hospitality Principles the staff members are required to practice. 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